Find a conversation
Open Home to see team channels, direct conversations, and unread activity. Choose the room or person before composing a message. Use a thread reply when the discussion belongs to one message, so the main conversation stays readable.
Share files
Attach a file to the conversation where it is needed. The file stays with that conversation. Review recipients and room membership before sharing customer material.
Calls
Where your account and browser support it, a conversation can start a voice or video call. Grant microphone, camera, or screen-sharing permission only for the call you intend to join. The native Mac beta's two-person call flow still needs live company testing; use the browser if a beta call fails.
Team access
A team member needs a World account before they can sign in. An owner or administrator manages accounts under Company → Team & access. Customer records are separate from team accounts.